Privacy policy

Privacy Policy — Serenes

**Effective Date:** July 7, 2026

Serenes ("we," "us," or "our") operates the website Serenes (the "Site"), owned and operated by GROCEAN LLC. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our Site.

1. Information We Collect

**Information you provide to us:**
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely through third-party payment processors; we do not store full card details)
- Account login details, if you create an account
- Any information you submit through contact forms, order notes, or customer support requests

**Information collected automatically:**
- IP address, browser type, device type
- Pages visited, time spent on Site, referring website
- Cookies and similar tracking technologies (see Section 4)

 2. How We Use Your Information

We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about your orders, account, or inquiries
- Send promotional emails or offers (only if you have opted in)
- Improve our Site, products, and customer experience
- Prevent fraud and ensure the security of our Site
- Comply with legal obligations, including tax and accounting requirements

3. Sharing Your Information

We do not sell your personal information. We may share your information with:
- **Payment processors** (e.g., Stripe, PayPal, or similar) to process transactions
- **Shipping and logistics providers** to deliver your orders
- **Service providers** who help us operate the Site (e.g., hosting, email, analytics)
- **Legal authorities**, if required by law or to protect our rights

 4. Cookies and Tracking Technologies

Our Site uses cookies to:
- Keep items in your shopping cart
- Remember your preferences and login status
- Analyze site traffic and usage patterns

You can disable cookies through your browser settings, though this may affect Site functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order history, tax, and legal recordkeeping requirements.

 6. Your Rights

Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications at any time
- Request a copy of your data

To exercise any of these rights, contact us using the details in Section 9.

 7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

 9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

**GROCEAN LLC**
1317 Edgewater Dr 4593, Orlando, FL 32804

 10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.