Shipping policy

Shipping Policy — Serenes
Effective Date: July 7, 2026
Thank you for shopping with Serenes, operated by GROCEAN LLC. This Shipping Policy outlines how we process and deliver your orders.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods (sales, holidays), processing may take slightly longer.
2. Shipping Methods & Delivery Times
We offer the following shipping options at checkout:
Shipping Method    Estimated Delivery Time
Standard Shipping    5–7 business days
Expedited Shipping    2–3 business days
Express Shipping    1–2 business days
Delivery times are estimates and may vary due to carrier delays, weather, or customs (for international orders).
3. Shipping Rates
Shipping costs are calculated at checkout based on:
Order weight/size
Destination
Selected shipping method
Free shipping may be offered on orders above a certain amount, if applicable, and will be indicated at checkout.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and link. Please allow 24–48 hours for tracking information to update.
5. Domestic & International Shipping
We currently ship within [specify country/countries].
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Delivery times for international orders may vary depending on customs processing.
6. Shipping Address
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for delays or non-delivery due to incorrect address information provided by the customer.
7. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window:
Check the tracking link provided
Contact our customer support team with your order number
We will work with the shipping carrier to locate your package or resolve the issue.
8. Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery with your order number and photos of the damaged item/packaging, so we can assist you promptly.
9. Contact Us
For any shipping-related questions, please contact us at:
GROCEAN LLC
1317 Edgewater Dr 4593, Orlando, FL 32804
10. Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.