Refund policy

Return & Refund Policy — Serenes

**Effective Date:** July 7, 2026

At Serenes, operated by GROCEAN LLC, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work.

1. Return Eligibility

You may request a return within **7 days** of receiving your order, provided that:
- The item is unused, unworn, and in its original condition
- The item is in its original packaging with tags (if applicable)
- You have proof of purchase (order number or receipt)

**Non-returnable items include:**
- Sale or clearance items (unless defective)
- Personalized or custom-made products
- Perishable or hygiene-sensitive items (e.g., cosmetics, undergarments), if applicable to your store

 2. How to Request a Return

1. Contact us at the email/phone listed in Section 7 with your order number and reason for return
2. Wait for return approval and instructions from our team
3. Ship the item back to the address provided (return shipping costs may apply — see Section 5)

We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

 3. Refunds

- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within **5–10 business days** to your original payment method.
- Original shipping charges are non-refundable, unless the return is due to our error (wrong/defective item)

4. Exchanges

If you'd like a different size, color, or product, please request a return and place a new order, or contact us directly to arrange an exchange, subject to availability

 5. Return Shipping Costs

- If the return is due to a defective, damaged, or incorrect item, we will cover return shipping costs.
- For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.

 6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within **48 hours** of delivery with your order number and photos of the item/packaging. We will arrange a replacement, exchange, or refund at no additional cost to you.

 7. Contact Us

For return or refund requests, please contact us at:

**GROCEAN LLC**
1317 Edgewater Dr 4593, Orlando, FL 32804

8. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.